If they say they paid

Do not start the job on a screenshot of a bank app. The page is the source of truth. Work through this list once, in order.

1. Refresh the public link. If they paid by card, the page should stamp GREENLIT. If they closed the tab before returning, open the offer in your dashboard and choose Check card payment.

2. Match the bank reference. The transfer must show GL-… exactly. Type that reference into Confirm bank transfer. Do not mark paid because a similar amount arrived with no reference.

3. Do not take a second payment. If the stamp is already GREENLIT, tell them not to pay again. Card plus bank is how refund arguments start. Greenlit cannot refund that deposit — it sits on your Stripe or your bank.

4. If the stamp later says Refunded or Disputed, stop work. A chargeback is not a green light. Stripe is the ledger.

If none of that matches, open Payments in your Stripe Dashboard. Greenlit does not hold the deposit.